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SUPPORT CENTER

We are here to assist you.

If you are looking for quick tutorials, how-to guides, or answers to simple questions, please refer to our robust g.nome® documentation.

 

For personalized assistance with any technical inquiries, you can reach out to our dedicated support team in one of two ways:

 

Customer Portal

We highly recommend signing in to our customer portal for a streamlined and efficient support experience. Here's why:

  • View Status of Tickets: Keep track of the progress of your support requests in real-time. Know when our team is actively working on resolving your issue.

  • Access All Tickets at Once: Easily access a comprehensive list of all your support tickets in one place. This feature allows you to manage multiple inquiries effortlessly.

  • Threaded Conversations: Dive into detailed, threaded conversations for each ticket within the portal. This threaded view ensures you have a complete history of your interactions with our support team, making it simpler to follow the resolution process.

  • Submit Detailed Information: When you submit a ticket through the portal, you have the option to provide additional details about your issue. These extra fields allow you to provide specific information that can significantly expedite the problem-solving process. The more context our team has, the quicker we can address your concern effectively.

Email

 If you prefer, you can also contact our support team via email at support@almaden.io. Although this method may be convenient, please keep in mind that the customer portal offers several advantages over email requests, such as real-time updates and a more efficient exchange of information. 

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Accelerate discovery with g.nome, a cloud-native platform that delivers streamlined, scalable and interoperable workflows for next generation sequencing analysis. g.nome provides a low-code/no-code pipeline build. With pre-built workflows and toolkits from a curated library, g.nome is giving power to researchers — enabling them to import custom code, handle big datasets reliably and optimize team collaboration from anywhere.

 

With g.nome, long-time barriers linked to workflow language, process flow visibility and quality control are removed. All that’s left are streamlined, scalable and interoperable genomic workflows — leaving research teams to do what they do best: focus on the science.