We are here to assist you.
If you are looking for quick tutorials, how-to guides, or answers to simple questions, please refer to our robust g.nome™ documentation.
For personalized assistance with any technical inquiries, you can reach out to our dedicated support team in one of two ways:
We highly recommend signing in to our customer portal for a streamlined and efficient support experience. Here's why:
View Status of Tickets: Keep track of the progress of your support requests in real-time. Know when our team is actively working on resolving your issue.
Access All Tickets at Once: Easily access a comprehensive list of all your support tickets in one place. This feature allows you to manage multiple inquiries effortlessly.
Threaded Conversations: Dive into detailed, threaded conversations for each ticket within the portal. This threaded view ensures you have a complete history of your interactions with our support team, making it simpler to follow the resolution process.
Submit Detailed Information: When you submit a ticket through the portal, you have the option to provide additional details about your issue. These extra fields allow you to provide specific information that can significantly expedite the problem-solving process. The more context our team has, the quicker we can address your concern effectively.
If you prefer, you can also contact our support team via email at email@example.com. Although this method may be convenient, please keep in mind that the customer portal offers several advantages over email requests, such as real-time updates and a more efficient exchange of information.
Accelerate discovery with g.nome, a cloud-native platform that delivers streamlined, scalable and interoperable workflows for next generation sequencing analysis. g.nome provides a low-code/no-code pipeline build. With pre-built workflows and toolkits from a curated library, g.nome is giving power to researchers — enabling them to import custom code, handle big datasets reliably and optimize team collaboration from anywhere.
With g.nome, long-time barriers linked to workflow language, process flow visibility and quality control are removed. All that’s left are streamlined, scalable and interoperable genomic workflows — leaving research teams to do what they do best: focus on the science.